Speech Craft Films Complaint Management Policy

Ms. Eleanor Brasted

Medicare Provider Number: 5835912B

Ph: 0466 338 697

P.O Box 485,

Fullerton, SA. 5063

Definition of a complaint:

A complaint is any expression of dissatisfaction or concern made to an organisation by a client, customer or from an employee or contractor that relates to the organisation’s products or services, or the performance, behaviour and conduct of staff, or the complaints handling process itself.

Speech Craft Films considers that a complaint may be made in person, by phone, fax, email or in writing. Practice name will document details of the complaint so that there is a full understanding of the issues, and also an understanding of what the complainant would like to see as a resolution. Speech Craft Films will endeavour to resolve complaints, if possible, within five (5) business days.

Complaints can be made in writing to email: speechpathologyandstopmotion.com.au

Ph: 0466 338 697

Overall, Speech Craft Films requires parties keep matters raised as being confidential.

Thank you, the team at Speech Craft Films.